Terms & Conditions

1. Who you are contracting with

Demoplaybook (the "Service") is operated by PSR Software Sales Enablement GmbH("we", "us", "our"). By creating an account, purchasing a course, or otherwise using the Service, you enter into a binding agreement with PSR Software Sales Enablement GmbH.

2. Acceptance

By continuing to use the Service you confirm that you have read, understood and agree to be bound by these Terms. If you use the Service on behalf of an organisation, you confirm that you have authority to bind that organisation. Individual users must be of legal age in their jurisdiction.

3. The Service

The Service provides online video courses, written material, downloadable resources and related learning tools for sales, presales and solution engineers. We grant you a limited, non-exclusive, non-transferable right to access and use the courses you have purchased or been granted access to, for your personal or internal business use.

4. Accounts and account security

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate information and to keep it up to date. We may detect and act on shared or suspicious logins.

5. Acceptable use

You must not:

• use the Service for any unlawful or fraudulent purpose;
• infringe the intellectual property or other rights of any person;
• share, resell, sublicense, redistribute or publicly broadcast course content;
• attempt to reverse engineer, scrape, probe, or circumvent technical protections;
• upload malware or interfere with the security or integrity of the Service;
• share your account credentials or use another person's account without permission.

6. Intellectual property

All content on the Service — including videos, text, graphics, downloadable materials, software, and the Demoplaybook and Presales Rockstars brands — is owned by PSR Software Sales Enablement GmbH or its licensors and is protected by copyright and other intellectual property laws. No rights are granted to you other than the limited licence expressly set out in these Terms.

7. Payments, subscriptions and taxes

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns. Payment, billing, applicable taxes, currency conversion, invoicing and refund mechanics are governed by the Paddle Checkout Buyer Terms.

8. Refunds

Refund eligibility and the process for requesting a refund are described on our Refund Policy page.

9. Service availability

We aim to keep the Service available at all times, but we do not guarantee uninterrupted or error-free operation. We may modify, suspend or discontinue parts of the Service at any time for maintenance, security, or product reasons.

10. Suspension and termination

We may suspend or terminate your access to the Service, in whole or in part, if you materially breach these Terms, fail to pay amounts due, present a security or fraud risk, or repeatedly or seriously violate our policies. On termination, your right to use the Service ends immediately.

11. Disclaimer of warranties

To the fullest extent permitted by law, the Service is provided "as is" and "as available". We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. Course content is educational in nature and does not guarantee any specific business outcome.

12. Limitation of liability

To the fullest extent permitted by law, our aggregate liability arising out of or in connection with the Service is limited to the fees you paid to us (via Paddle) in the twelve (12) months preceding the event giving rise to the claim. We are not liable for indirect, incidental, consequential or special damages, including loss of profits, revenue, data or goodwill. Nothing in these Terms limits liability that cannot be limited under applicable law (such as for fraud, death or personal injury caused by negligence).

13. Indemnity

You will indemnify us against any third-party claim arising from your unlawful use of the Service, your violation of these Terms, or your content submitted through the Service.

14. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated via the Service or by email. Continued use of the Service after changes take effect constitutes acceptance.

15. Governing law and jurisdiction

These Terms are governed by the laws of the Federal Republic of Germany, excluding its conflict of laws rules. The courts of Germany have exclusive jurisdiction over any dispute arising out of or in connection with these Terms, subject to any mandatory consumer protection rights available to you under the law of your country of residence.

16. Contact

PSR Software Sales Enablement GmbH
Email: hello@presalesrockstars.com